Homeside Financial

It was bad from the beginning. First off, they hired an appraiser from 100 miles away which I thought was weird.

I talked to him to set up the day and time, gave him my address. I took a day off of work, lost a days wages, and no one showed up. I called the appraiser and he acted like he didn't have anything on his schedule- guessing he realized it was too far to travel. It took another month before they could get someone else so the closing was dragged out.

Then we had an insurance claim. The check got sent to the loss draft dept along with the rest of the paperwork Homeside required, and after a couple of weeks of waiting they claimed it wasnt endorsed properly so instead of calling or emailing which may of cleared the misunderstanding up they sent it back, I immediately endorse per their instructions and sent back. After 3 weeks of them saying they haven't received it yet, I had insurance company issue a new check which i was going to drive down with it, luckily I called before i left and then they said they had it. However it was still weeks before I received their check.

By this time, I missed out on close to $4000 in material rebates, plus materials took another spike up since i first got an estimate to rebuild. I sent several messages to try and speed things along, none were responded to. The contractor had a break in his schedule but now the delays are cutting into his next project, plus construction could of been done before the real cold hit. I called to set up an inspection so I could get another progress payment, the girl said she couldn't set this up because they didn't receive the required forms (never mind they wouldn't of sent the first check if those forms weren't sent in.

) The money I saved by refinancing has all been used up and then some by this disorganization. No agent has been assigned so I have been talking to a different person each time.Tay t

Unprecedented incompetence. I have owned properties and had mortgages for the last 35 years.

In the last year that Ive had three home side mortgages I havent had nothing but problems! They consistently post payments to the wrong account, charge late fees for payments made on time, they even miss read a check and withdrew $5000 extra from my bank! I have been trying for over a month to get the refund for the $5000 that they over processed. At first they told me it was my banks fault.

Granted my bank shouldve caught it as well but homesite is the one that has my money. They have been telling me for weeks that I would get my refund but I havent. On top of that the day I was supposed to get my refund they actually took another $5000 out of my account!

Unprecedented level of incompetence! Avoid homeside!

Homeside Financial makes many mistakes. Important mistakes.

One department gives different information than another.

I have a few that have happened through the years but the most recent was my being told by a rep in response to my question that PMI can be removed if house appraises for more that 80% of the LTV. I was told to send $425 check for appraisal which I did with clearly printed letter denoting the purpose of the check.

When I rec'd no follow-up, I called. Check had been applied to mortgage principle. During this call, I was told the PMI cannot be deleted with an appraisal.

I asked to speak to a supervisor who confirmed this.

The aggravation is that I don't know when to believe this morgtage company. Which person is right?

It is my monthly income that is affected.

I have two other instances like this with Homeside that have taken my day off making unfruitful phone calls. letter for purpose of check.

I am a real estate veteran and a past professional. I went to use Homeside as my long term friend went to work there as a LO.

I had a horrific experience and it continues during the times of Covid-19.

I am a flight attendant and used them to finance my home purchase. They did not tell me till way into the process that due to the airline pay structure they will only count a portion of my income and subsequently I had to take a cash out and a loan from my 401K and depleted every Penny from my savings just to close on the transaction. I now have no reserves and with Covid I am not working and waiting for unemployment. I contacted them on April 1 and the had me go to online portal to request adjustment.

I answered that I had no job or other income and it told me that it could not pre-qualify me (who would qualify if not me) and they would contact me. They never did. I just filed another request with them over their new automated phone system.

I truly do not like this company as they are even worse than your usual impersonal soulless giants. I can't wait to refinance with my Credit Union once this is all back to normal and I can fly again.

I contacted Homeside through Lendingtree.com Geza was at first very personable and told me he could absolutely help me with what i was wanting to do. I first corresponded with him on Aug 7th of 2018 it is now September 21st, and where things sit now are I have spent over $1000 on not 1 but 2 appraisals!

one has now been refunded because i proved it came in to low. Time and time again he was not reachable by phone and never responded to emails, filled my head with broken promises of when we could close on a refi and HELOC, only to ultimately tell me i never qualified for the loan. I had a weird feeling since the start and should have listen to my gut, he is a smooth talking salesman than hooked me because of the hard situation I was in with my current loan. He offered solutions that were highly un-ethical not to mention potential illegal, I will forever be regretful for the time i spent trying to work with this company.

They sell you on all the positive reviews they have online, but never tell you about the 12 complaints filed with the BBB in the last year.

No matter how bad your situation is, they will make it worse. Don't walk Run the other way from Homeside Financial.